Thursday, 27 September 2012

Can't compete with a verb (Google)

The only thing Facebook's (FB) IPO delivered was disappointment. The winners being its main competitor Google (GOOG) and short sellers betting against the company, don’t you know you can’t compete with a verb! The transition from desktop to mobile has hurt FB’s revenues leaving FB looking like a mature established company rather than a fast growing tech company. FB is struggling just like the publishing companies struggled with their transition from print dollars to digital dimes, but FB is moving from desktop dimes to mobile pennies!

Short-sellers can thank Barrons
Barrons published a scathing report earlier in the week causing the stock to drop 9%. We have talked about FB before thinking that the low $20’s was a good long term entry point given the optionality in the business. At a recent techcrunch conference Mark Zuckerberg caused the stock to spike (finally up) talking about the potential of search. I have to admit I was surprised by the number of searches disclosed 1 billion per day but the majority of these are searches for people not transactions. FB needs to find a way to get closer to customer transactions. We have seen this trend before with Google (GOOG), the closer advertisers can target customers making a transaction the more valuable it becomes one reason GOOG has done so well.

Speaking of GOOG transactions, a recent search brought up this autosuggestion. I can think of why GOOG might suggest a cold one (beer for non-Australians) but a cheap rhinoceros?


Something to Like? Fight a verb (GOOG) with a verb (Want button)
There is still potential for FB I believe in social e-commerce. For example FB adding buttons other than like, as at the end of the day what does like mean? As a verb it means something you enjoy, to advertising companies the value is not clear. Advertisers need to know if the customer is already an owner and fan of the company’s products or a future buyer looking to transact, two different propositions to advertisers. With a like it cannot be clearly answered but a want button is clear in intent and is more similar to a specific GOOG product search, a customer interested in entering into a transaction. We are seeing signs of social e-commerce today with CNBC reporting trial runs of FB gifts. It is basically designed to take advantage of information FB has on users birthdays and can suggest gifts based on profiles. I'm guessing that birthday reminders and social peer pressure will lead to increased presents for users!

 Need to show mobile progress
This is some of the optionality that FB brings, however investors will not pay up for the optionality until a clearer path to mobile monetisation is worked out. Mobile monetisation needs a solution that is seen as enhancing a service (like GOOG showing ads based on search) and not as a nuisance. Having integrated ads in FB news feed is promising but is beginning to look like a a nuisance with users given the small mobile screen space and annoying political ads.
 
 

Source eMarketer
 
Triple Play
GOOG has taken the lead from FB a number one in online display according to eMarketer. That now leaves GOOG as the number one advertiser in search, display and mobile. This combination is a very compelling sales proposition for advertisers. GOOG has successfully balanced the fine-line between making money and making great products. Larry Page in last years CEO letter describes how important this balance is, as to innovate GOOG must have healthy revenues. This makes sense (hopefully so!) but not always to great inventors. Larry retells reading about Nikola Tesla a famous investor whose impact was limited because he failed to make money from his inventions. This is a lesson GOOG has taken to heart and one FB has to act upon.

Conclusion
The long term potential for FB has not changed so investors need to watch it, especially post the well-publicised employee lock up expiry in early November. The fact that FB has not figured out mobile monetisation is concerning given mobile monthly active users (MAU) numbered 545m last quarter or 57% of total MAU. FB only began showing ads on mobile at the start of the year. GOOG recognised the mobile threat earlier and have established themselves as the leading mobile operating system of choice (Android) with dominant mobile revenue market share. The value proposition of a potential transaction is much more compelling than just brand exposure.

Just like the advertisers we will keep our dollars with GOOG while keeping an eye out for FB progression into social e-commerce and transaction based advertising.


Disclosure: Decisive is long GOOG

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